Leaked internal memo reveals T-Mobile will move some customers to pricier newer plans

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Leaked internal memo reveals T-Mobile will move some customers to pricier newer plans
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Alan, an ardent smartphone enthusiast and a veteran writer at PhoneArena since 2009, has witnessed and chronicled the transformative years of mobile technology. Owning iconic phones from the original iPhone to the iPhone 11 Pro Max, he has seen smartphones evolve into a global phenomenon. Beyond smartphones, Alan has covered the emergence of tablets, smartwatches, and smart speakers.

is planning to move subscribers on older plans to pricier new ones. Next week, the nation's second-largest wireless carrier will send out notices to those on the One, Simple Choice, Magenta, and Magenta 55 Plus plans telling them that starting with the November billing cycle, they will be changing the plans that they are on and to expect their monthly pricing to go up.The phone is currently $100 off at Samsung.

The phone is currently $50 off at Samsung. Get it with T-Mobile on a monthly payment plan, add a new line, and you can receive $600 back via 24 monthly bill credits.spokesperson did state that those who sign up for AutoPay can save $5 per line on up to eight lines per account. However,no longer allows a subscriber to link a credit card to an AutoPay account forcing those who want to save the money to use a bank account or debit card.

Considering the carrier's history of suffering multiple data breaches, customers might be wary of giving the carrier their bank account number. While a debit card can be used, that card is linked to a bank account so a's Customer Care support line . Subscribers will have an unknown period of time to make the call and reverse the switch to a pricier plan.

"Customers will receive an SMS and email with their new plan details and explaining they have the ability to opt out of the migration by calling Care." The memo notes that the SMS and email will include a link to a landing page. The memo says,"As customers migrate and ask questions, explain the benefits of their new plan, and, if impacted, that some of these customers might receive a price increase as well.

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