A Chicago-area librarian’s post about a heartbreaking encounter he experienced is going viral on Twitter.
Kristan works as a security supervisor at the Warren-Newport Public Library , the same library he called a lifeline as a homeschooled student in Gurnee, Illinois, roughly 40 miles outside of Chicago.he told the Library Journal in 2020According to the publication, Kristan makes it a safe place for the staff and approximate 1,800 patrons who seek out the “community center for any and all information needs.
“If somebody needs to use a speakerphone because they’re hard of hearing, you can get them to a private study room or the vending area or the lobby instead of just shutting them down,” he said. “I’m approaching this person to facilitate ,” adding that his method “changes your voice, and it changes your appearance.”
Kristan's love for his job and, more importantly, the elderly patron who called shined through in his tweet, that has been liked more than 150,000 times in only 21 hours after it was shared. “I love my job," he told he Library Journal."It can be crazy, but the people here are my family. And because I’ve been able to be a part of the positive mission of the library instead of just the reactive mission of security, I wouldn’t want to do anything else."
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