The airline’s chief legal council says it is a world leader when it comes to refunding customers flight credits.
Qantas says getting money back to customers “is an expensive task” but that it is “not shy” about doing so, although it refused to commit to sending physical mail to people in credit for flights not taken.
Mr Finch said it was unfair to characterise Qantas as “shy” in returning the money and said the company was working harder than other airlines to return funds to customers. Prime Minister Anthony Albanese said customers “should be given a choice when they purchase a product that is not used” and said Qantas should look after its customers.
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