Major airline bans couple after seat etiquette fight turns racist

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Major airline bans couple after seat etiquette fight turns racist
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The incident occurred during a flight from Hong Kong to London on September 17.

-based airline Cathay Pacific has banned two passengers from its flights after an argument over seat-reclining etiquette descended into xenophobic insults.

A flight attendant attempted to mediate by suggesting the woman raise her seat, but she refused, and the situation escalated. And others can be heard shouting in Cantonese: "You're embarrassing us Hongkongers!" and "Stop saying you're from Hong Kong!""After some passengers spoke up for me, the flight attendant finally said I could switch seats. I felt it was absurd—what if no one had backed me up? Would I have just been left to deal with it on my own?" the passenger said.

"We maintain a zero-tolerance policy for any behaviour that violates aviation safety regulations or disrespects the rights of other customers," the airline said. In a statement released Saturday, Cathay Pacific said it wanted to "sincerely apologise" for the "unpleasant experience." However, Cathay, Hong Kong's flag carrier, has got into hot water with Chinese authorities in the past.

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