'A more seamless and enjoyable experience for customers' is the aim
Work is well underway at a Nottinghamshire McDonald's drive-thru that has been closed for several weeks for a major refurbishment. The revamp of the fast food restaurant off Nottingham Road at Chilwell Retail Park is due to end on November 16.
The makeover includes a new seating area, exterior respray, a new access door and improvements to the existing entrance. McDonald's says the closure is part of its 'Convenience of the Future' programme of restaurant refurbishments, which aims to "combine a new restaurant layout with the latest technology to create a more seamless and enjoyable experience for customers".
Gareth Pearson, McDonald's UK&I chief operating officer, said: "The pace of change within the restaurant industry is relentless, and the pandemic accelerated this with digital adoption gathering greater pace. Our customers rightly expect to have choice in how and where they order and collect their food, and our job is to ensure that every experience is a great one.
"For this to be the case, we know we also have to provide our restaurant teams and delivery partners with the best possible environment to work in. We strongly believe we have to continue to invest to grow, and this investment not only addresses how customers are ordering now but provides us with a platform to continue to adapt in the future, whatever that innovation looks like."
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