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Guests caught up in the dramatic evacuation described the incident as ‘pretty hectic’.
Guests streamed out of the 360-room resort and gathered in the middle of Surfers Paradise, where many were forced to wait for hours whileEmergency crews flooded the streets around the resort as guests were forced to leave during the fire.
Firefighters worked to bring the blaze under control as hundreds of guests waited outside the resort. A parent described the evacuation as particularly difficult with young children. Be the first to know:broke out inside Planet Chill, home to the resort’s ice rink, stage and performances. Video taken after the blaze shows extensive damage to the building, with part of the roof collapsing and the area cordoned off.
Fire investigator David Johnston said the blaze was “quite a large fire”, but said it was being treated as accidental, likely sparked by an electrical fault. Fire investigator David Johnston has revealed the blaze is believed to have been caused by an electrical fault. More than a thousand guests gathered outside Paradise Resort after being evacuated on Monday evening.
Paradise Resort General Manager David Brook said staff had faced the enormous task of evacuating the entire resort while keeping guests safe.
“I am incredibly proud of the way our team responded. Evacuating a 360-room resort during school holidays is a significant undertaking, and our staff remained calm, followed our emergency procedures and worked together to ensure every guest was safely evacuated,” he said.
“Our team did an outstanding job in a difficult situation, and most importantly, everyone was kept safe. ”account has since been flooded with praise from guests who were caught up in the evacuation. Paradise Resort Gold Coast general manager David Brook praised staff for safely evacuating more than 1200 guests during the fire. Holidaymaker Chris Moore, who works in the emergency response training sector, said the resort had handled the incident with “genuine care and impressive professionalism”.
“Their teamwork, steady leadership, and kindness under pressure made a real difference. The resort should be proud — their people didn’t just follow procedure, they looked after their community,” he wrote on“We are here right now and evacuated last night. High praise to all team members at Paradise Resort, everyone was safe and kept up to date on what was happening,” his wife Sharon added.
Throughout Tuesday, the extent of the destruction became clear, with the Planet Chill ice rink needing to be completely replaced and the Green Room destroyed, along with the costumes, uniforms and character outfits for treasured mascots Cleo, Astro, Captain and Dusty.
“The resort expects repairs will be extensive... the ice rink needs to be completely replaced,” Brook said. “It started in the green room where they keep all of our uniforms, costumes and characters. So unfortunately our characters have all gone to heaven. ” The fire caused significant damage inside the resort, with parts of the Planet Chill entertainment area left blackened and destroyed.
Costumes for beloved mascots Cleo, Astro, Captain and Dusty were destroyed in the fire. Paradise Resort said all other areas of the property remained open and operating normally, despite the damage to Planet Chill.
“While Planet Chill has sustained damage and is expected to remain closed for several months, all other areas of Paradise ResortGuests with upcoming Planet Chill ice-skating or Rock on Ice tickets will receive a full refund, with no need to contact the resort while bookings are processed, the resort said.
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