McDonald’s Starts Making Self-Service Easier for Blind Diners

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McDonald’s Starts Making Self-Service Easier for Blind Diners
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McDonald’s says all company-owned restaurants will offer screen-reader technology on its kiosks to make them more accessible to blind people by the end of the year

Company-owned McDonald’s restaurants are mounting new keypads and headphone jacks onto the touch-screen kiosks it introduced in 2015 as alternatives to ordering at the counter. Blind users can connect their headphones to the system and browse the digital menu using screen-reader technology and tactile arrow buttons, adding items to their basket by pressing a central button.

“We really encountered the barrier of not being able to use these machines, which were making life a lot more convenient for others,” he said. A headphone jack now installed on some McDonald’s self-service kiosks lets blind users plug into screen-reader technology and order independently.The NFB’s Mr. LaBarre said he has concerns about what he called “drive-by litigation, where a lot of times the parties involved aren’t involved in systemic change, or reform.”

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