The pandemic spurred demand for unusual health services, such as those specialising in remote areas and hard-to-access populations.
The worldwide convulsions of the COVID-19 pandemic focused attention on health management and health logistics – particularly on the knotty problems of providing for those unable or unwilling to visit health professionals in person.
Essentially flying intensive-care units, these jets can keep patients alive until they can be transferred to a city hospital.Customers include travel insurers and governments – the Japanese government uses Medical Rescue to assist with evacuations of injured or ill diplomats. “It was a massive, massive increase; it was insane,” she says. “We’ve done eight million consultations since the beginning of the pandemic.”
CSIRO scientists hoped to smooth the way. “That was the motivation to build Coviu originally,” Pfeiffer says. “Plenty of things are possible – a lot more than people actually thought before the pandemic,” Pfeiffer says, noting that Coviu builds clinical tools into the platform to provide health professionals with expanded assessment options.
Coviu has a staff of about 55 people, and the organisation is expanding from digital health into phone telehealth, helping doctors build SMS conversations with their patients. As well as expanding into the US, Coviu is also focused on Canada and New Zealand. The focused attention and absorption engendered improved therapy, he adds, and hypnotherapy works even via a recording heard on a device.
“We get a lot of referrals and recommendations from doctors, dieticians, and gastro-enterologists who recommend Nerva to their patients,” he says, adding that rather than treatment, the company’s apps were self-help tools. “The challenge for clinicians is how to collaborate with other health providers to manage the patient,” Biswal says.
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