Meta's Spanish-language moderators have reportedly been working in unsafe conditions
, has required the Spanish-language moderators out of its Richardson, Texas office to report for in-person work since April 2021. Those workers have had to put their health at risk against both the delta and omicron coronavirus variants while their English-language counterparts have been allowed to cycle through the office in three-month rotations.
The news of the situation at Genpact comes just one week after workers at Accenture, another Meta subcontractor, successfully protested to force the company toContractors who spoke toclaim Genpact also holds them to unreasonable standards. They say they’re expected to make moderation decisions in about a minute while maintaining an 85 percent accuracy rate.
And there’s the scale of the problem the team has to tackle. Genpact’s Spanish-language moderation team is named after Mexico but in addition to moderating content posted by people living in the North American country, they’re also responsible for Facebook and Instagram posts from Spanish-speaking users in most Latin American countries as well. In Mexico alone, Facebook has more than. By contrast, the Genpact Mexican market team consists of approximately 50 individuals.
“We use the combination of technology and people to keep content that breaks our rules off of our platform, and while AI has made progress in this space, people are a key part of our safety efforts,” a Meta spokesperson told Engadget. “We know these jobs can be difficult, which is why we work closely with our partners to constantly evaluate how to best support these teams.”
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