New airport rankings from J.D. Power show key American Airlines hubs at both the top and the bottom, with Miami International Airport scoring the highest and Philadelphia International the lowest.
In a statement on its website, the airport said the survey results “emphasize the great need for infrastructure improvement at PHL,” connecting airport access to its planned $1.26 billion capital program as it works to improve its aging infrastructure.
“Since its opening in 1940, PHL has built, renovated and connected a series of seven passenger terminals to build capacity and enhance the passenger experience,” it said. “The newest terminal, A-West, was built in 2003, while all other terminals have undergone renovations to improve and enhance specific areas like security, ticketing and baggage claims.”
“We can all be proud that Miami-Dade County is home to the best mega airport for customer satisfaction in North America,” said Daniella Levine Cava, mayor of Miami-Dade County, in a prepared statement. “MIA’s top priorities are maintaining the safety and security of our travelers and providing excellent customer satisfaction.”“The physical facilities have gotten better,” he said. “They did all the blocking and tackling.
Among large airports, Louis Armstrong New Orleans International finished first, due to its newly opened terminal, with 844 points. Tampa was second with 843 points and Raleigh-Durham was third with 841 points.
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