Microsoft's AI Bing also generated factual errors and fabricated text in its demo launch
Microsoft's new AI-powered Bing search engine generated false information on products, places, and could not accurately summarize financial documents, according to the company's promo video used to launch the product last week.
After months of speculation, CEO Satya Nadella finally confirmed rumors that Microsoft was going to revamp Bing with an OpenAI chatbot, reportedly more powerful than ChatGPT. New capabilities showcasing Bing's potential to make web search more flexible and efficient wereThe following day, Google launched its own rival AI-search chatbot Bard and was heavily criticized when it made aabout the James Webb Space Telescope. Google's parent biz Alphabet's market value temporarily dropped by 9 percent shortly afterwards, a decline worth over $120 billion, prompting investors and analysts to debate whether it was losing to Microsoft. In reality, both Microsoft's Bing and Google's Bard are just as bad as each other. Both companies launched shoddy AI chatbots that generated text containing false information, but Microsoft's mistakes were not immediately caught. Now, some of its errors have been spotted by Dmitri Brereton, a search engine researcher. Brereton pointed out that Bing claimed a specific pet hair vacuum cleaner had a"short cord length of 16 feet" despite it being a handheld machine, and that it may be too noisy. A link providing the website Bing summarized information from, however, said the vacuum is actually quiet and cordless. When Yusuf Mehdi, Microsoft's Corporate Vice President, Modern Life, Search, and Devices, asked Bing about the nightlife in Mexico, it fabricated some details about existing bars and clubs. The opening hours for one listing were wrong, for example, whilst it claimed another had a website for users to browse when it did not. Bing also missed vital information too, and didn't mention El Almacen was, in fact, one of Mexico's oldest gay bars. Microsoft also touted a feature where Bing could summarise information from financial documents, but the software made glaring errors here too. A demonstration of Bing generating key takeaways from department stores Gap and Lulelemon's financials shows it quoting wrong numbers and figures that don't appear in the original documents at all.
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