'It is completely unacceptable that so many people in need of urgent medical advice are struggling to get through to NHS 111,' said Lib Dem leader Ed Davey
service were given up on last year amid long waits to speak to a human, according to new analysis.
Almost one in five callers – or 18 per cent – gave up before speaking to anyone, with the average time taken to answer a call stretching to 25 minutes in December, research suggests., said it is “completely unacceptable” that people needing medical advice struggled to get through to the helpline. He will call for an emergency recruitment drive of NHS 111 call handlers on a visit on Tuesday to Surrey in the South East, the region with the worst NHS 111 delays in the country – with one in two callers giving up in December.launch a four-day strike in a worsening disputeSir Ed said: “It is completely unacceptable that so many people in need of urgent medical advice are struggling to get through to NHS 111.
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