DEAR MISS MANNERS: It happened AGAIN last week for the umpteenth time: I took my car in for maintenance at the dealership, ...
DEAR MISS MANNERS: It happened AGAIN last week for the umpteenth time: I took my car in for maintenance at the dealership, which prides itself on customer service. I waited in the very comfortable lounge while the work was completed, paid the invoice, walked out and got into a sparkling-clean car that had just been washed as part of the service.
When I glanced down at the dash to see how much gas I had left, the read-out had been changed from “fuel range” to “odometer.” The most frustrating of all was that the radio, which I had left on a classical station, was now blaring hard rock. This almost always happens whenever I take my car for any kind of service, whether it is the dealership, a service garage or even a car wash. It makes me feel the same way I felt when I came home to discover a home invasion in progress. These people are violating my space, and I resent it.
As this dealership prides itself on customer service, point out that you would not be the only one who noticed, with gratitude, if they made sure to return the car’s settings to the way they found them -- when no other service centers do.DEAR MISS MANNERS: Please tell me the proper way to get noticed when standing at an office counter, waiting for service. I do not wish to be rude and clear my throat, nor do I want to wait for 15 to 20 minutes while the staff visits.
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