Telcos have been told they need to make it easier for customers to talk to a 'real person' instead of online bots and make their sale pitches more honest.
The report found people living in areas of no service were sold plans contracted to providers with no coverage in their areas.
The report states low-cost smaller telcos often provide very limited access to customer service agents over the phone. He said he had a smartphone designed to operate on the 4G network but had to lock it onto the 3G network because 4G did not work where he lived and worked.
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