The company behind Moochies watches is in liquidation, but the devices are still being sold despite mounting complaints of SIM card issues, GPS errors and difficulties contacting the firm for refunds.
The company behind Moochies smart watches is in liquidation, but the devices are still being sold through several retailers.
The 10-year-old has autism and Ms Haddow wanted to make sure she could track his journey to school and that he could contact her in an emergency. Ms Haddow only discovered she had been charged after she switched credit cards and was sent emails from Moochies saying her monthly $20 payments had been unsuccessful.
A Telstra spokesperson said the company "ended its wholesale agreement with Moochies in March 2024, after they had gone into liquidation". A group restructure in December 2021 led to the Australian company becoming a holding company for two UK companies — Moochies Technologies Ltd and Moochies Trading Ltd.
Investigations by the liquidators found the directors "may have breached" sections of the Corporations Act by trading when there were "reasonable grounds to suspect insolvency" including:Bank statements from customers sighted by the ABC show monthly SIM card charges coming from "Kids Tech Co". A Vodafone spokesperson said the network was working as intended and no issues had been raised by wholesale partners such as Pivotel.Mr Garcia said any issues customers had with cancellation had been fixed and the company had "set up a direct link on the website for customers to request cancellation".Returning Black Friday purchases
Adelaide mum Morgaan Wilson bought her 12-year-old son one of the watches on sale from Big W in August because he wanted to start walking to school by himself, but it never worked: "It was just a disaster." "I've tried on my phone and can't even log into her account or create one of my own, it just gets stuck on the loading screen … Loading, loading, loading and nothing happens."Harley Jones, a father in Melbourne, bought a Moochies watch a few years ago and said he was outraged by the lack of communication with the company when the watch did not work.
Accc Liquidation Administration Moochies Smartwatch Jbhifi Harvey Norman Christmas Gifts Consumer Rights Kids Safety Tracking Technology Adrian Lisle Ryan Oneill Moochies Holdings Scam Tech
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