Columbus has made 'diligent effort' and is 4th in nation in households enrolled in discounted internet access, but over half eligible still unsigned
, a groundbreaking, federally-funded initiative that combats the affordability gap by providing a $30 monthly discount for eligible households off of the cost of an internet subscription.
In addition to the ACP, Columbus has taken a proactive approach to address the issue of digital adoption, or the process by which internet users learn to use new software, apps, websites and other products to their full potential. Columbus leaders have recognized that simply providing affordable internet access is not enough. Many individuals, particularly older residents or those whose native language is not English, may still struggle to effectively navigate and utilize online resources.
To bridge this gap, Columbus has promoted the use of Digital Navigators, trained professionals who work directly with residents to help them develop the necessary skills and confidence to use digital tools effectively. As was noted in a
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