The mum-of-two applied to Salford council for help
A desperate mother-of-two facing eviction was denied access to Salford council's lettings register on the grounds she was working from home - even though the policy disqualifying her on that basis was not yet active. 'Ms X' has had a complaint against Salford town hall - over the way it handled her application for housing - upheld by the Local Government and Social Care Ombudsman.
In October 2022, Ms X’s landlord issued her with an eviction notice before the council accepted a duty to help prevent homelessness for her and her two children. Later that month, Ms X provided the council with several documents to verify some of the medical issues declared during her lettings scheme application. She also provided a copy of her contract of employment.
However, the Ombudsman found that the clause in the city council’s policy disqualifying her because she worked from home did not become active until March 2023. Before then, there was no mention of it. “I acknowledge the city council’s comments, but the failure to respond to Ms X regarding this matter is fault. This is because a perceived lack of eligibility to join the housing register does not justify the failure to respond to Ms X’s questions regarding her application.”
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