National 988 mental health hotline back up after outage

The nation’s 988 hotline, intended to help anyone experiencing a mental health emergency, was back up and running Friday after a daylong outage.

The call service, which was launched in July, was restored shortly before midnight on Thursday. People experiencing a mental health crisis were still able to reach a mental health counselor by texting 988 or by visiting 988lifeline.org to start a chat.

“While HHS and VA immediately acted to provide support to 988 callers via text, chat, and alternate numbers, the disruption of phone service was unacceptable, and HHS continues to investigate the root cause of the outage,” she tweeted, referencing the acronym for Veterans Affairs. The telecommunications company Intrado, based in Omaha, Nebraska, is the largest U.S. provider of e911 services and provides the backend plumbing for emergency communication services like the 988 helpline. The company did not return repeated requests for comment.

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