One San Diego woman's savings — money that had been put aside to help her and her partner start a family — were recently stolen by scammers, but the NBC 7 Responds team was able to make things right.
"Not five minutes after, I got a call from a Bank of America phone number," Gardner said."They told me someone had access to my savings account and was trying to Zelle themselves $3,500.""They said. in order to stop the transfer, I had to reverse Zelle myself the $3,500, which I did," Gardner said.
Gardner said that after Bank of America denied her fraud claim, saying she had willingly sent the money, she reached out to NBC 7 Responds. We contacted the bank, and the money showed back up in her account. In a statement to NBC 7 Responds, Bank of America did not comment on this specific instance but did say:
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