Nearly 10% of Metropolitan Transportation Authority elevators are out of service at any given time, according to a new report from the City Council.
, from the Council’s Policy Task Force, found that on average, 34 of the MTA’s 353 subway elevators — imperative infrastructure for people with disabilities to access mass transit — are out of service at any given time, according to an analysis of the. That totals 9.6% of all the MTA’s elevators — which are already only present at about a quarter of stations, leaving most of the system inaccessible as is.
The report notes that the MTA’s own statistics show higher reliability for its elevators and escalators, at 94.9% and 90.1% respectively, a discrepancy the lawmakers chalk up to differing methodology. The report also faults the MTA for failing to list planned outages in advance on the elevator dashboard, leading elderly or disabled straphangers, and those with strollers, luggage, or whatnot, in the dust when they show up at their station only to find the lift out of service. Reporting an outage requires either using a “clunky” online portal or dealing with long hold times on the phone.
“Usually 2 elevators are necessary to get from the platform to the sidewalk, so any outage affects us very adversely,” she continued. “The MTA should pay elevator fixers more money to keep them in the fold, and they should not allow any leeway in repairs to private elevators by the private companies. A first-class system requires a first-class response, not hedging and diverting.”
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