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– Monitor Field Team groups for escalations and assistancerequests, including switch renaming, device connection issues,and bespoke requests. PRTG Monitoring:- Frequent monitoring of PRTG during shifts to identify offlinesites/sectors.
- Alert the Internal NOC group of any offline sites/sectors at thestart and end of shifts.- Utilize PRTG to identify frequent sector issues and addproblematic customers for connection tracking .- Update PRTG with missing or incorrect sector details. Escalations:- Escalate down, flapping, or restoring sites to the Internal NOCand Tower Down group, unless instructed otherwise or unsureof the outage reason.- Assist Area Managers by addressing specific client issues,even if not through APEX, based on direct contact with theclient.Provide assistance on Apex with complex issues escalatedfrom Senior engineers related to network quality, VPN, VoIP, orcloud-related faults raised by customers. Nodes:- Alert on nodes experiencing low capacity or high clientsaturation.- Migrate clients to sectors with available capacity andcollaborate with mast engineers to plan and implement newsectors.- Proactively monitor and plan node capacities, ensuringsufficient capacity with the mast teams. Requirements: 3-4 years in a NOC role and a 1 network qualification- Experience with Ubiquiti, cambium or related wireless vendors. Good understanding on IP networking, basic dynamic routing protocolsand ISP design understanding of PtMP wireless technologies, 5ghz and 2ghzapplicationso Thorough understanding of the entire network topology,including access and core networks.Escalation Management:o Proficiency in managing mast team escalations and responses.o Quick detection of node failures and ability to provide adetailed explanation of the impact and cause.
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