In his first day on the job, MBTA General Manager Phillip Eng pledged to seek solutions to slow service and other problems that have frustrated subway and bus riders.
. Eng said he considers all of those issues priorities as he settles into his new role.
"That's important to me because if we're going to hire more people, I need to know what they like about their jobs," Eng said."I also need to know what's challenging about their jobs because that's what we want to be able to tackle, right?"As president of the Long Island Rail Road, Phillip Eng, talks to evening rush hour commuters at Penn Station, April 17, 2018, in New York.
"To people who have lost faith in the T, I tell them: stay tuned," Eng said."The real thing is, you have to believe, you have to have a vision, and we do. I know the people at the T, the ones I've been speaking to, know we can turn it around. I'm going to demonstrate that we can turn it around." Stacy Thompson, the executive director of the nonprofit Livable Streets Alliance, said what T riders need from the transit system's new leader is simple.
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