NHS 'must speed up move to digital communication' as patients miss letters due to mail strike
“There’s obviously been a big movement towards digital transformation across the NHS in some capacity,” he told“The pandemic did accelerate that quite a bit, but it was happening before. It’s now just happening with a bit more pace.Mr Bloxham said there will “always be a reliance” on the postal service in some form because many people are not yet digitally connected.
A report from Age UK in 2015 warned that “moving public services online without adequate support is making it harder for some who do not use the internet to access services, could deter people from seeking the support they need, and can increase dependency”. One of Healthcare Communications’ clients, East Lancashire Hospitals Trust, says the system cut the cost of appointment letters by 51 per cent.
“I think there’s absolutely a case to be made that how the NHS communicates with patients isn’t how they expect it to be any more,” he toldMr Mistry believes many parts of the NHS haven’t done enough work to see what patient preferences are and react accordingly.to a statement issued when signups to its app reached 30 million.
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