Almost five million people pass through the main gateway to Greece’s largest island each year. Most of them leave unhappy.
Approaching Heraklion’s airport, cars were abandoned along either side of the road, like a scene from a post-apocalyptic film.
The lines for Ryanair, British Airways and Lufthansa were each so long they had morphed into a single messy crowd of irate Italians, angry Britons and irritable Germans. Children screamed, parents scolded, and exhausted grandparents staggered about or sat on piles of abandoned luggage.
Airside it was just as bad, with barely any seating, hardly any air conditioning and festival-sized crowds stampeding through the duty-free shops. With coffee that tasted as if it had been strained through an old sock selling for €4.50 a pop – and sandwiches the size of matchsticks costing upwards of €6 – there was nothing much in the way of comfort food, either.
Arriving at Athens Airport was like coming up for air. Ranked third among Europe’s best airports, Athens earned 4.3 out of 5, based on more than 49,000 Google reviews.“Experience at the airport has become fundamental to passengers’ decision-making,” said David Lavorel, the chief executive of aviation IT provider Sita, in a recent passenger insights report.
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