The woman complained she was forced to pay charges despite qualifying for free childcare
The watchdog said the council did not investigate the complaint properly or make sure it did not happen againA mother who was charged fees despite being entitled to free childcare should be compensated, an ombudsman's report has said.
The ombudsman said the council was at fault as it did not ensure the mother had access to entirely free care.The cost of childcare is a major issue for many families and has prompted protest marches The mother had signed up with the nursery - both of which have been kept anonymous in the report - after qualifying for 22 hours a week of funded childcare.
Additionally, the ombudsman found the council did not try to resolve the mother's complaints or ensure others did not suffer by holding the nursery to its Local Provider Agreement terms. "I now ask the council to consider my report at the highest level to ensure it learns from this complaint so other parents are not disadvantaged in a similar way."
Australia Latest News, Australia Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Nottinghamshire hotel plots 'attractive' addition in villageNew holiday homes are planned
Read more »
Knife attack at party in Nottinghamshire holiday cottageThree men gate-crashed a party before launching a vicious knife attack
Read more »
Nottinghamshire woman's warning after broken hip revealed cancerThe former teacher hopes her chance diagnosis will help others spot early signs of the disease.
Read more »
Woman, 35, arrested on suspicion of attempted murder after early morning stabbingA 35-year-old woman has been arrested on suspicion of attempted murder after a man turned up at a South Yorkshire hospital having been stabbed.
Read more »
Man arrested after woman allegedly raped in early morning Port Glasgow incidentOfficers launched a probe after the incident at Barr's Brae near to John Wood Street, at around 3.30am on Sunday, and have arrested a 44 year-old man.
Read more »
Captain Preet Chandi: Antarctic trekker sets off with record in sightCaptain Preet Chandi's hopes to become the first woman to cross Antarctica alone and unsupported.
Read more »