A positive COVID result from an NYC testing site triggers several responses from the city—calls from contact tracers, information on best isolation practices and links to medical services—those who test positive at home have to seek those out themselves.
New Yorkers, meanwhile, have to try their luck on the hotline.
“I was kicked around like a soccer ball from one end of the field to the other,” said one Queens resident of their experience calling 212-COVID19 after testing positive at home. Between time spent waiting on hold and countless transfers, they spent about two hours on the phone, they said. The closest they got to concrete advice was the suggestion to report the test result to their doctor, who could then share it with the city.
Adam Shrier, a spokesperson for Test and Trace, said that the impact of at-home testing on COVID surveillance was “minimal” and that the convenience and accessibility of the tests outweigh any downsides. “While the city will not be notified of every positive at-home test, New Yorkers will have the information they need to break chains of transmission,” he said.
Shrier confirmed that the best thing to do if you test positive at home is to let your doctor know, start isolating and inform anyone you’ve been in close contact with over the past two days. He added that people who test positive at home can still call 212-COVID19 to get food assistance or a free hotel room for their isolation period.
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