High demand crashes ticket-selling websites amid scramble to secure place on 17-date tour
fans earlier as they struggled for hours to buy the million-or-so tickets available for the Manchester band’s 17-date reunion tour.
The star of the day was Error 503 – not a track by cult 90s musician Aphex Twin, but the message received by some after they thought they had reached the front of the queue. Dan Walker, the Channel 5 newsreader and former Strictly Come Dancing star, pleaded: “There has got to be a fairer, simpler, more efficient way of selling tickets that isn’t so open to touts, scammers, resellers and bots.
A limited number of people were able to secure tickets through a presale ballot on Friday evening. Some apparently put their tickets up for resale, with floor-standing tickets listed for £720 to £4,500 on StubHub, while seats in some lower-level sections were on offer at £9,037.But touts may have been behind the ticket website problems, according to Jake Moore, global cybersecurity adviser at Eset, a software security firm.
A Ticketmaster spokesperson said the company does not set prices itself, pointing out a page on its website that said: “Promoters and artists set ticket prices. Prices can be either fixed or market-based. Market-based tickets are labelled as ‘Platinum’ or ‘In Demand’.”Tom Kiehl, UK Music’s chief executive, said inflated ticket prices were of “great concern” on BBC Radio 4’s Today programme, in one of several reports the show devoted to news of the tickets going on sale.
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