'I feel like if people in [my daughter's] situation could at least be given an expected resolution date,' one claimant said, 'that would be helpful.'
After a long stretch where online service slowed or was cut off completely due to scammers targeting unemployment accounts — with three-hour hold times and nonexistent payouts as a reward — the Ohio Department of Jobs and Family Services this week gave an update to ongoing issues.
Although Teets refused to give more details as to what the fraud consisted of, he said"it addressed the specific way in which the perpetrators were attempting to utilize fake credentials." Meanwhile, claimants and their relatives are stressed about overdue payments and what they perceive as the department's total gaffe in crisis management.
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