Online reviews can make or break a business. But what happens if they’re used for revenge?
Micheli Jewellery in Moonee Ponds was the subject of the negative comment in October last year, when a reviewer under the name “hassan ramaihi” wrote of their disappointing experience.“The customer service provided was rude and not helpful and when finally receiving a quote for what I was after I found that it was almost twice as expensive to the jewellery store up the road,” the reviewer said, according to court documents.
However, Micheli Jewellery says the appraisal was not genuine and was made by a person with an axe to grind.According to County Court documents, the review was posted by Hassan Ramaihi, the landlord of an Essendon apartment that was leased to two of the owners of the jewellery store, Elvi and Darren Harris.The Harrises are taking defamation action, along with fellow owner and family member Marc Salzmann, claiming that the review harmed their business and damaged their reputation.
“There are no records of Hassan Ramaihi patronising Micheli Jewellery, nor of having provided a quote to him.”
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