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Optus executives are under fire from customers and businesses for refusing compensation — saying it would amount to “less than $2” — after a nationwide outage. The federal government has announced a review into the network outage which left millions of Optus customers without phone or internet access on Wednesday. Communications Minister Michelle Rowland said connectivity was “absolutely essential” for consumers and businesses.
The Daily Telegraph says it pointed out to managing director of customer solutions Matt Williams that businesses paid higher rates to use the company’s services, to which he replied the “same principle would still apply”. The telco believes a “network fault” was behind Wednesday’s outage.
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