Australian Communications and Media Authority says telco did not do welfare check on 369 people who tried to make a call while lines were down
A routine software upgrade to the Optus mobile network brought down the service for 14 hours across the country a year ago today.A routine software upgrade to the Optus mobile network brought down the service for 14 hours across the country a year ago today.Optus has paid a $12m fine over its mobile network outage last year that resulted in more than 2,000 people being unable to make triple zero calls.
“This will require further actions and investment by telcos, including Optus, to provide better safeguards for consumers and enhance the triple zero ecosystem so that Australians can have even greater confidence they will be able to get through to emergency services when they need it.” “The Optus customer team has also been talking to customers who were impacted about their specific situations and our specialised team is available to offer any appropriate additional support.”
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