The Telecommunications Industry Ombudsman warned she was prepared to force Optus into large compensation payments if it refused to settle claims.
Optus is offering free data to customers after its outage.The company says it will give customers on its post-paid mobile plans 200 gigabytes of bonus data and prepaid customers unlimited data on weekends until the end of the year, in what managing director Matt Williams claimed was more meaningful to customers than the value of a day’s outage which he said was about “$1 per day in terms of the typical plans our customers buy”.
Optus executive Gladys Berejiklian, the former NSW premier, said she was “deeply sorry” for the effect the outage had on “all of our business customers of all sizes”.“Obviously, we’re asking all of our business customers irrespective of their size to contact either their direct account manager, or else our business care line, and we’re going through each customer’s concerns and we’ll continue to do that,” she said.
Victorian Premier Jacinta Allan announced her government would review its relationship with Optus after the outage halted Melbourne’s trains and blocked phone services at 11 hospitals, while NSW Premier Chris Minns urged the company to pay generous compensation. “We will force the Optus CEO and the executives of the giant telco to front up and explain what’s happened and what they are going to do to consider the losses, the impact that this has had on millions of Australians and what they’re going to do to make sure it doesn’t happen again,” Hanson-Young said.
Legal expert and chief executive of the Cyber Security Cooperation Research Centre Rachael Falk said major corporations and government services such as train networks and hospitals could have clauses in their contracts with Optus that force the telco to pay for damages.
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