Optus outage:
Optus chief executive Kelly Bayer Rosmarin said a national outage of phone and internet services that disrupted 10 million customers, shut down Melbourne’s trains, and stopped some people making calls to emergency services was too “technical” to explain.that a “technical network fault” caused the outage but would not specify what exactly it was or where or how it occurred after the Singaporean-owned company restored all services by late afternoon on Wednesday.
“It is unacceptable for there to be a single point of failure in a network that can bring down an entire country,” he said. But Singtel’s shares slid more than 4 per cent to trade at $S2.37 in Singapore on Wednesday afternoon as financial analysts warned the outage could cause some Optus customers to switch to other telco providers.
Optus managing director for customer solutions Matt Williams said the company would recognise customers “patience and loyalty” but did not confirm whether it would pay compensation to people and businesses impacted by the outage. Throughout the morning, phone users were unable to make or receive calls, or use the internet on Optus’ mobile network. Users of Optus resellers such as Amaysim and Coles Mobile were also down.
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