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A review will be launched into the Optus outage that affected millions of Australians, as the telco ombudsman urges those impacted to raise compensation with the provider. Communications Minister Michelle Rowland said connectivity was “absolutely essential” for consumers and businesses, while announcing the federal government’s investigation.
“You’d have thought coming off the back of the previous data breach where they were facing similar calls from customers to explain exactly what was going on, this simply wasn’t good enough,” he told ABC’s RN. “My colleague Michelle Rowland was out there trying to fill the gaps. “It’s not her job as the minister to explain what’s going on inside of a company.” Businesses are counting the costs after the nationwide outage ground trading to a halt.
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