‘Our Teams Deserve Better': Violence at Mass. Health Care Facilities Has Increased in Recent Years

'It makes people think about whether or not they want to be a nurse in the ER, or a physician in the ER.'

"Aggressive behavior, physically or verbally. Threats — not uncommon to have threats. Derogatory statements," said Terry Hudson-Jinks, chief nursing officer at Tufts Medical Center."Racis[m], sexism and physical assaults.""We have safety buttons all over the place and we have a certain code language we use if someone's in real trouble that everyone knows what it means," Hudson-Jinks said."Violence is a showstopper.

MHA's report includes a patient code of conduct — a request, really — for patients and visitors to keep facilities safe. "Please come along with us — you know, as a village, as a community, please come along with us and and make care environments safe for everyone," Noga said. "We want a new day where this is not a part of health care any longer," Hudson-Jinks said."Our teams deserve better."

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