Border Force claims the new SmartGates have made things quicker, but that’s not my experience or those of our readers. But at least one positive change is coming.
On July 5, I returned to Sydney at the end of an overseas trip, met by long queues at the automated kiosks where incoming passengers are checked against their e-passports. It was a royal shemozzle. There were only four kiosks operating in this area, and the shuffling queue of about a dozen people when I joined it stalled.
It wasn’t like this before. Before the introduction of the latest Generation3 SmartGate technology, the process was much quicker. Slide your passport into the reader, answer a couple of questions, out pops a ticket, which you then insert into the facial recognition scanner at the gate. Bingo, the doors open and you’re released into the baggage collection area.
: “Coming home to Sydney after extended overseas travel, we were greeted with a chaotic airport immigration scene. There was a long, unstaffed queue for six immigration ticket machines, with one not working, and with foreigners mistakenly joining the line … Compare this to other countries and we look positively well below the standard.”
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