DFW International Airport and Dallas Love Field are still among the best airports in North American in J.D. Power’s 2022 customer rankings, but passengers...
, but passengers gave both worse scores in a year that’s seen the nation’s travel system struggle with reliability, inflation and short staffing.
Dallas Love Field was rated third best in the “large” airport, just behind Tampa International and John Wayne Airport in Southern California.Dallas Love Field ranked as the nation’s best large airport and DFW was sixth in the “mega” category.Minneapolis-St. Paul, San Francisco and Detroit were dubbed the three best in the category covering the largest U.S. airports. DFW placed one spot behind Atlanta’s Hartsfield-Jackson International Airport and just ahead of Miami and Charlotte.
“Some of the other factors that are making the scores go probably farther down than they should is a labor shortage and just having lack of amenities, and not having as many restaurants and retail shops,” Taylor said.
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