Passengers are furious after more than 200 were trapped on a Jetstar aircraft for more than 14 hours. 9News
The flight to Melbourne from Thailand struck trouble and had to divert to Alice Springs in the Northern Territory on Saturday night.READ MORE:Then an electrical fault was detected on the Boeing 787, meaning a second plane was needed.On top of that, the entertainment system had to be turned off to keep the plane cool.
As Alice Springs isn't an international airport, travellers were kept on their first plane for more than seven hours.One passenger, William Kiss, said people were "very unhappy".Babies and parent were among the more than passengers grounded and stuck on board."We've been sitting on this plane with the flight time included for 14 hours."The rest were later allowed into a room at the airport and fed.
"They provided us with water, tea, coffee, then about two hours after that they provided us with some sandwiches," William, said.Their bags will arrive on Monday as the Alice Springs airport cannot handle moving them onto the new plane."We appreciate this has been a lengthy and frustrating delay and the experience has been very uncomfortable for customers," the airline said.
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