A diner in Perth, Australia, was stunned by a hefty $615 charge for a lobster dish at Canton Lane Chinese Restaurant. The customer, Reanne Ho, claimed the restaurant failed to disclose the price and weight of the lobster before cooking, leading to a dispute over the exorbitant bill.
A Perth diner was shocked by a $615 bill for a lobster dish at Canton Lane Chinese Restaurant in Belmont Forum. Reanne Ho and her party ordered a steamed fish, a live lobster noodle dish, and other items on January 3rd. The bill showed the lobster dish as costing $615, leading to Ms. Ho's complaint. She argued that restaurants should show the customer the live seafood before cooking to confirm weight and price, which didn't happen. Canton Lane denied deceiving Ms.
Ho, stating the price was based on market value and that she could have refused the lobster upon seeing it. The restaurant posted CCTV footage showing the lobster's retrieval, weighing, cooking, and serving. They attributed the high price to additional costs like staff wages, ingredients, and utilities, and noted that live seafood prices increase during holidays and when exported to China. Canton Lane maintained its eight-year record of honesty and thanked customers for their support
RESTAURANT FOOD PRICING DISPUTE CUSTOMER SERVICE
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