“I’ve never seen anything like it before,” says Carmen Williams after being seated at her table for lunch by a robot.
Next time you have a taste for egg drop soup or Snow white Chicken from Chef Lee’s, Ruby or Emerald the robots will happily guide you to your seat.
So much so, she decided to bring in new technology to improve customer satisfaction, robot hostesses. Zhu shares the robots are there so waiters can spend more time catering to the customers needs.Right now, there are two robots serving as hostesses, Emerald or Ruby. Four or more should start soon to help with take out orders.
“Usually, we will ask them to follow the robot and put the menu on the table.” says Zhu, “When they are following the robot, they are laughing. They bring happiness to the customers,” says Zhu.“My Husband and I, we’ve been here and seen the robots, but we’ve never been lead to the table by one so it was a nice experience,” says customer Becky Bunting.
The owners say worker shortages has nothing to do with why they brought in the robots. Zhu says Chef Lee’s has been a staple in Columbus since 1998 and she just wants to keep up with the times to ensure the restaurant will be around for many more years to come.
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