A proposed class-action lawsuit was filed against Southwest Airlines by two San Diego residents who were stranded in Nashville, Tennessee, for several days due to 'SWA's malfeasance,'' the lawsuit alleges. More info:
SAN DIEGO – A proposed class-action lawsuit was filed against Southwest Airlines on behalf of two San Diego County residents who bought tickets for flights that were canceled during the airline’s scheduling-system meltdown over the holidays.
Youssef and his spouse were stranded in Nashville, Tennessee, for several days and unable to return to San Diego “due to SWA’s malfeasance,” the lawsuit alleges. In a statement, Southwest Airlines said, “There are several high priority efforts under way to do right by our customers, including processing refunds from canceled flights, and reimbursing customers for expenses incurred as a result of the irregular operations. We have a long and proud 51-year history of delivering on our customers’ expectations, and we are committed to the all-important imperative of taking care of them during operational disruptions. In fact, on Dec.
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