Qantas Airways has filed its defence in response to legal action taken by the Australian Competition and Consumer Commission, denying allegations of illegal behavior in selling tickets on cancelled flights.
Qantas Airways has denied it behaved illegally when it sold tickets on thousands of already cancelled flights last year, arguing the consumer watchdog’s legal action “ignores the realities of the aviation industry”.
In its submission to the Federal Court, Qantas said the ACCC’s allegations that it failed to operate a “particular flight” are wrong and denied all alleged contraventions of consumer law on the basis that no airline can ever guarantee specific flight times. Instead, Qantas said it must provide a bundle of rights which include alternative options in the event of a flight cancellation.
The ACCC said in August the ghost flights were advertised and sold for an average of two weeks after they had already been cancelled. The consumer watchdog also alleges ticket holders on about 10,000 flights were not told their flight had been cancelled for between 18 and 48 days. Qantas said the reason it was the only airline to be accused of deceptive conduct is because it was the only carrier flying internationally at the time so had a higher level of upheaval.
Qantas Airways Illegal Behavior Ticket Sales Cancelled Flights Australian Competition And Consumer Commission
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