Qantas faces legal action over the issue following allegations by Australia's consumer watchdog
SYDNEY — Australian carrier Qantas Airways QAN, -0.32% said that it sold tickets for flights that it knew had been canceled because of internal systems’ shortcomings rather than for financial gain.
It said it had delayed telling customers their flights had been canceled to avoid putting pressure on its call centers and to buy time to put passengers onto other flights. Its systems did not automatically remove canceled flights from sale while this was happening, it added. It denied that it had delayed acknowledging cancellations in order to protect takeoff and landing slots at airports.
The carrier also failed to notify ticket-holders for more than 10,000 flights of cancellations for an average of 18 days, or as long as 48 days, the ACCC said. The delays left customers with less time to make alternative arrangements and may have led to them paying higher prices, ACCC Chair Gina Cass-Gottlieb said at the time.
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