Punishing the airline’s top brass for their perceived impudence will require many uncomfortable walk-backs, most notably from Qantas chairman Richard Goyder.
Qantas’ outgoing chief executive Alan Joyce has delivered a hideous parting gift to the airline – a public relations grenade, the damage from which could take years for his successors to fix.
Then there is Prime Minister Anthony Albanese, who might have to admit that his government has made a poor judgment call on the request from Qatar Airways for extra flights. The fallout from that decision continues to hang over the Albanese government, which chose to give Qantas a financial leg up by blunting Qatar Airways’ moves.
Hudson also made the rookie error of tying herself too closely to Joyce. For example, when he farewelled shareholders and analysts at his final profit briefing, Hudson declared staff were “blessed” to have had Joyce as their leader. Instead, the board opted for a cookie-cutter statement on Monday, saying it would review the allegations made by the ACCC. It also took issue with what it believed was an unfair comparison between the airline selling tickets to flights that had been cancelled and financial institutions that were previously found to have charged fees for no service.The difficulty in dealing with Qantas when attempting to change flights or get refunds back in 2022 was legendary.
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