Vanessa Hudson has has acknowledged the "anger" of thousands of customers who were sold tickets for already-cancelled flights.
The boss of Qantas Airways has acknowledged the "anger" of thousands of customers who were sold tickets for already-cancelled flights.
Last August, the ACCC accused Qantas in a lawsuit of selling tickets for more than 8000 flights that the airline had already cancelled — affecting more than 86,000 customers.The remaining $100 million is a fine — the biggest ever for an Australian airline, according to Reuters. Qantas will repay customers who were affected through to the end of August 2023, "when steps were taken to ensure that processing of cancellation decisions occurred promptly".
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