Qantas has sent emails to customers affected or potentially affected by a cyber attack, but it took two days for any of its senior executives to front the media.
More than 6 million Qantas customers received a personalised email on Wednesday, signed by the chief executive, informing them that cyber criminals had scaled the company's defences.It wasn't cheery news.
The ABC's interview requests were declined, and our reporters' calls to the Qantas media line frequently went straight through to message bank. Despite the dire consequences, many of our corporate leaders have yet to grasp the lessons of history and how repeated denials, offloading of responsibility and obfuscation end up coming back to bite, writes business editor Ian Verrender.Latitude's Ahmed Fahour was halfway out the door by the time the hack, involving detailed financial and personal data on 14 million current and former customers, leaving his successor to deal with the aftermath.
It happened just days after the FBI warned airlines to watch out for cyber attacks including on "third party IT providers which means anyone in the airline ecosystem including trusted vendors and contractors".The trend towards outsourcing key operations and sending those jobs offshore during the past 20 years has created opportunities for the new wave of cybercriminals.
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