Qantas is no longer considered among the world's top 20 airlines after recording a disastrous result in the Skytrax World Airline Awards.
Qantas falls to 24th in Skytrax World Airline Awards behind Fiji Airways and Air New Zealand, as Qatar Airways takes out top spot
Qatar Airways - which has been battling for more flights to Australia - was crowned the best in the world, ahead of last year's winner Singapore Airlines. The only bright spots for Qantas was being awarded best business class in Australia/Pacific, best premium economy in Australia/Pacific and best onboard catering in the region for both premium economy and economy.
The airline was also slapped with a $100 million fine following ACCC action for misleading customers, and forced to embark on a $20 million remediation program for passengers impacted by cancelled flights. The Australian reported a Qantas spokesman saying the airline had been listening to customers and acting on feedback,"with significant investment already underway".
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