The consumer watchdog’s allegations that Qantas sold tickets to flights that it had already cancelled are a body blow for the Qantas brand and pose serious credibility issues for outgoing CEO Alan Joyce.
and Transport Minister Catherine King, this already tough sell just got a lot tougher.The scale of Qantas’ alleged deception is shocking. It allegedly sold tickets for 8000 services scheduled to depart between May and July last year, weeks after the decision had already been made by the airline to nix the flights.
The regulator also claims that Qantas cancelled almost one in four flights in the period, with about 15,000 out of 66,000 domestic and international flights. Its legal proceedings relate to 10,000 of these cancelled flights. But the ACCC’s allegations further tarnish Joyce’s tenure at Qantas and are an assault on his credibility.
“We have a longstanding approach to managing cancellations for flights, with a focus on providing customers with rebooking options or refunds. It’s a process that is consistent with common practice at many other airlines,” the airline said.
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