Qantas announces changes to its Frequent Flyer program, boosting points earnings but increasing redemption requirements for upgrades and reward seats.
Qantas has announced significant changes to its Frequent Flyer program, introducing both advantages and drawbacks for loyal travelers. The airline highlighted increased points earnings on flights, expanded access to premium cabin reward seats, and new redemption options with partner airlines like Hawaiian Airlines, Finnair, and Air France. Starting in July, domestic Qantas flights will offer up to 25% more points, benefiting frequent flyer s.
However, from August, Qantas will raise the points required for classic upgrades and classic reward seats. Additionally, carrier charges will increase. According to comparison site Finder, a classic reward return trip from Sydney to London will require 15% more points, jumping from 110,400 to 127,000.Qantas Loyalty CEO Andrew Glance emphasized that these adjustments are crucial for long-term program enhancements and increased availability of classic and classic plus reward seats. He acknowledged the evolving travel landscape and the program's significant growth over the past four decades, stating that Qantas remains dedicated to innovating and rewarding loyal members. The program's expansion comes as Qantas strives to rebuild customer trust and credibility following a period of service disruptions and record profits amidst public criticism. The airline aims to address previous customer frustrations surrounding the Frequent Flyer program and its challenges in redeeming points after the COVID-19 pandemic. Qantas boss Vanessa Hudson previously announced the introduction of the Classic Plus Reward program for international flights, adapting to fluctuating airfares. This means passengers will require more points during peak travel periods and fewer during off-peak times. Glance highlighted the program's focus on travel, with 13,000 classic reward seats booked daily, including 1,000 premium cabin seats for international destinations. He assured that these changes aim to further enhance the booking experience for classic reward seats, offering greater destination and cabin flexibility for members.
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