The ACCC said the airline's conduct had been "egregious and unacceptable".
will repay $20 million to customers over "misleading" ticket advertisements for flights that were already slated for cancellation in the post-COVID era, as well as failing to notify customers of cancellations in a timely manner.
"Today represents another important step forward as we work towards restoring confidence in the national carrier," Qantas Group CEO Vanessa Hudson said. More than 86,000 customers who made a booking on a flight two or more days after the cancellation decision will be compensated.This is on top of any refund or alternative flight they might have been offered already.
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